FAQ's

1. Why does it take so long to receive my Star Trek Themed Sherpa Blanket and a few other items? 

Most of our products are made and shipped in the United States and shipped with free expedited shipping. A few of our products however, are made and shipped to order from our printing partners overseas and for obvious reasons, it just takes some time for these items to be made and delivered....Especially with the ongoing supply and transportation problems. We know that it's frustrating for you & it is for us too, but we have found a couple of partners that make great quality products & we want the best quality for our customers even if it takes a little more time. We state the longer delivery times in the product listings that the longer production & delivery times apply to and we will keep you updated on the progress of your orders! 

3. What shipping services do you use?

We use USPS Priority shipping as our primary shipping service in the  United States....At no cost to you! You can expect to receive your order generally within 2-3 days of it being shipped. You will also receive tracking information by e-mail when your order ships. International orders are generally shipped with UPS calculated international shipping.
 
Model Kit & Model Lighting Kit FAQ's

 

Are the model lighting kits completed models?

No. Our model lighting and sound kits are professional lighting and sound kits only. The specific model kits are sold and assembled separately. We do not offer model building services, but we are associated with a few people & companies that do assemble, paint & even install our lighting & sound kits in your model kit for a fee. Please ask us & we'll be happy to help you get in touch with them!

UPDATE: We are partnering with model builders that build complete kits or offer incomplete kits for purchase and we will list those as they become available....Stay tuned!

How much would it cost to have a model kit professionally built, painted and lit?

We don't assemble kits ourselves but we do work with a professional model builder that does custom builds and does amazing work. On that note, You can spend up to $3000-5000 on a completely built, painted and lit kit depending on what you want done..It's not cheap, but they are amazing when they're done! 

Are the model lighting kits a good fit for novice model builders? 

We do have a few lighting kits that would be a good place to start for people who are new to model building such as the War of the World's Martin War Machine, but most of the lighting kits we offer are geared to people who have pretty extensive model building experience. They are not for the novice model builder. Most of our lighting and sound kits require knowledge in wiring, soldering, etc.. Please ask us about a lighting kit if you're not sure about a particular one. We're always happy to help if we can! 

How long does it take to build the model lighting kits?

The model lighting and sound kits are complex made to order kits that can take up to 10 business days to build and ship. We don't take short cuts or rush building these. They will be shipped with USPS Priority Mail when completed and we will e-mail you when your kit ships.

Where is the New CVN-80 Enterprise Carrier on the lineage products?

It is so cool that there will be another Enterprise, but since CVN-80 isn't completed yet, we don't have enough image info to include it on our products yet. The Navy probably won't share blueprints with us either.

Can you make the Enterprise Lineage Products in bigger sizes?

Although we'd love to do it, these cannot be made bigger due to restrictions in the artwork.

How do I email Mahannah's Sci-Fi Universe?

You can e-mail us anytime at: customerservice@mahannahsscifiuniverse.com . We'd love to hear from you!